top of page
ChatGPT Image May 20, 2026, 10_14_57 AM.png
Untitled design (7).png

Refund Policy

RETURN & REFUND POLICY

At Praying Air Fresheners, we value our customers and strive to provide quality products and excellent service. Please review the following Return & Refund Policy carefully before placing an order.

By purchasing from our website, you agree to the terms outlined below.

1. GENERAL RETURN POLICY

Due to the nature of fragrance and personal-use products, certain items may not be eligible for return.

We accept eligible return requests for:

  • Incorrect items received

  • Damaged products

  • Defective products

  • Unused and unopened products in original condition

Return requests must be submitted within:

  • 14 days of delivery unless otherwise stated

2. NON-RETURNABLE ITEMS

The following items are generally non-returnable and non-refundable:

  • Opened air fresheners

  • Used fragrance products

  • Custom or personalized products

  • Limited edition items

  • Clearance or final sale items

  • Gift cards

  • Digital products or downloads (if applicable)

For hygiene and quality-control reasons, opened scented products cannot typically be resold or restocked.

3. DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • Include:

    • Order number

    • Description of the issue

    • Clear photographs of:

      • Product damage

      • Packaging

      • Shipping label

Failure to provide documentation may delay or prevent claim approval.

Approved claims may qualify for:

  • Replacement products

  • Store credit

  • Refunds

  • Partial refunds

Resolution method is determined at our discretion.

4. RETURN CONDITIONS

Approved returns must:

  • Be unused and unopened

  • Be in original packaging

  • Include all original contents

  • Be free from damage caused after delivery

We reserve the right to deny returns that:

  • Show signs of use

  • Are missing components

  • Are damaged after delivery

  • Do not comply with this policy

5. RETURN SHIPPING COSTS

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped

  • The product arrived damaged

  • The product is confirmed defective

Original shipping charges are non-refundable unless required by law.

We recommend using a trackable shipping service for returns.

Praying Air Fresheners is not responsible for lost return shipments.

6. REFUND PROCESSING

Once a return is received and inspected, we will notify you regarding approval or denial of your refund.

Approved refunds are typically processed within:

  • 5–10 business days

Refunds are issued to the original payment method whenever possible.

Depending on your financial institution, processing times may vary.

7. STORE CREDIT

In certain situations, refunds may be issued as:

  • Store credit

  • Replacement products

  • Discount codes

This may apply to:

  • Promotional purchases

  • Minor product concerns

  • Customer satisfaction accommodations

8. ORDER CANCELLATIONS

Orders may only be canceled before shipment processing begins.

Once an order has entered fulfillment or shipped, it cannot be canceled.

To request cancellation, contact customer support as soon as possible.

We cannot guarantee cancellation requests after checkout.

9. LOST OR STOLEN PACKAGES

Praying Air Fresheners is not responsible for:

  • Lost packages after carrier delivery confirmation

  • Stolen packages

  • Delivery errors caused by incorrect customer-provided addresses

If tracking shows “Delivered,” customers should:

  1. Verify the shipping address

  2. Check nearby delivery areas

  3. Contact the carrier directly

  4. File a carrier claim if necessary

We may assist customers when reasonably possible but do not guarantee reimbursement for carrier-related losses.

10. FRAGRANCE DISCLAIMER

Fragrance experiences are subjective and may vary between individuals.

We do not guarantee:

  • Specific scent strength

  • Fragrance longevity

  • Personal scent preference satisfaction

Scent preference alone does not qualify a product for refund or return.

11. FRAUD PREVENTION

We reserve the right to:

  • Deny suspicious refund requests

  • Limit excessive refund claims

  • Refuse service for fraudulent activity

  • Require additional verification before issuing refunds

Chargeback abuse or fraudulent disputes may result in permanent restriction from future purchases.

12. INTERNATIONAL ORDERS

International orders may not be eligible for return unless:

  • The product arrived damaged

  • The incorrect product was shipped

Customers are responsible for:

  • Customs fees

  • Import taxes

  • International return shipping costs

Praying Air Fresheners is not responsible for customs-related delays or import restrictions.

Use entity references when mentioning countries:
United States

13. POLICY CHANGES

We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon posting to the website.

Continued use of the website constitutes acceptance of any revised policy.

bottom of page